Shipping policy

Our shipping policy is designed to ensure customer satisfaction. 

Last updated: April 2023

1. Service Zone

2. Delivery

3. Deliver Time

4. Returns

1. service zone

We currently ship to Australia wide ,and internationally we deliver to the Canada,United States,United Kingdom, and New Zealand. Duty allowances exist between Australia and the international markets we serve. Personal purchases typically do not incur any duty. However, if you exceed the specified limits, you may be responsible for paying duty.

2. delivery

An email notification will be sent to you once your product has been dispatched. You can track the status of your shipment on the shipping service's website using the provided tracking number. If your parcel has not arrived, please contact your local delivery service for further information.

 

All products are sent from Australia, and any additional taxes that may apply are the responsibility of the recipients.

 

We are using Australian Post express for domestic orders and DHL express for international orders. We are here to assist you with any customs border duty requirements. If your local customs office requires additional information, we will promptly inform you and provide guidance to ensure a smooth process.

Domestic Australia-wide Shipping Methods

Free Australia Post express delivery. 

 

Serviced International Zone 

Canada, New Zealand, United Kingdom, U.S.A

 

Order Over AU$‌150.00 FREE international DHL Express shipping

Order Under AU$150 International DHL Express shipping AU$‌20.00.

3. deliver speed

Normally, domestic orders within Australia are delivered within 2-4 days, while international orders may take 3-7 days. You can track the delivery status of your order using the provided tracking number on the delivery tracking website.

 

The speed of international orders may be subject to customs procedures, which can occasionally cause delays. Unfortunately, we have no control over these processes.

 

The delivery speed may vary depending on your local service provider. You can track the status of your shipment on the shipping service's website using the provided tracking number. If your parcel has not arrived, please contact your local delivery service for further information.

 

We shall not be held liable for any delays or damages arising from the actions or performance of the carrier.

4. returns

Returns within Australia will charge the post fee according to the AU post price, while international returns incur a $20 shipping fee. According to legal requirements, we are obligated to declare the exact value of the items for exporting purposes. We cannot state them as "gifts";

 

Feel free to email to customer@msmorning.com if you require additional questions.